The health and well-being of our employees, customers, partners, and communities are top priorities for Government Executive and Nextgov, and we have continued to monitor the coronavirus (COVID-19) outbreak closely.
We have collectively made the decision out of an abundance of caution to postpone CX Summit.
Your interest in the CX Summit is highly appreciated! Please look for further communications as we finalize alternative plans for this program, as our goal is to reschedule it for later in the year.
While we regret any inconvenience that our decision may cause, we are committed to limiting the spread of this virus and safeguarding the health of our communities.
The federal government has made modernizing and streamlining customer service a cross-agency priority goal. Congressional mandates, OMB directives and presidential imperatives are compelling federal agencies to move the needle in service delivery, creating CX action plans comparable to the private sector in measurement, governance, organizational culture, customer research and service design. In order to get the proper training and technology required to innovate citizens’ interactions with government service delivery, agencies are rethinking their customer experience strategies, ultimately prioritizing the needs of citizens to maximize service effectiveness. This half-day Government Executive and Nextgov event will explore the following topics and more:
Mobile-first, omnichannel experiences
Human-centered design processes
Challenges to effective service delivery and implementation
Tenets of good CX practices
Improving digital experiences
Lessons learned from the private sector
Incorporating data into CX strategies